This Privacy Policy explains what information we collect, why we collect it, who we may share it with and the choices you have.
1. Who we are
Moneykind is a trading name of Andeevs Limited, registered in England and Wales under company number 05672633.
Registered office: 3 Main Road, Hoo, Rochester, Kent, ME3 9AA.
Website: www.moneykind.co.uk
General enquiries: hello@moneykind.co.uk
Privacy enquiries: privacy@moneykind.co.uk
ICO registration number: ZB136992.
Andeevs Limited is the data controller for personal information collected through Moneykind's website and handled for its introduction service.
2. What Moneykind does
Moneykind helps people connect with suitable financial and professional service providers. Depending on your enquiry, we may introduce you to a suitable participating professional or business.
Our services may include introductions relating to mortgages, insurance, financial advice, accounting, business finance, wills and estate planning.
Moneykind is an introduction service. We do not provide regulated financial advice through the Moneykind website.
3. Information we collect
When you use our website or submit an enquiry, we may collect:
- Your name and contact details.
- Your postcode or location.
- Information about the service you require.
- Property, mortgage or borrowing information.
- Employment, income and other relevant financial information.
- Business or accounting requirements.
- Information you provide in messages or enquiry forms.
- Your communication and marketing preferences.
- Technical information about your website visit, where applicable.
We ask you to provide information relevant to your enquiry. Please avoid submitting unnecessary sensitive personal information.
If an enquiry involves special category personal data, such as health information, we will assess whether it is necessary to process it and ensure an appropriate legal basis and additional condition applies.
4. How we use your information
We may use your information to:
- Receive and respond to your enquiry.
- Understand which service you need.
- Identify a suitable professional or service provider.
- Arrange an introduction.
- Contact you about the enquiry you submitted.
- Maintain records of enquiries and introductions.
- Handle complaints and privacy requests.
- Protect our website and prevent misuse.
- Meet applicable legal obligations.
- Send marketing communications where permitted.
We do not use your information for unrelated marketing simply because you have requested an introduction.
5. Our lawful basis for using your information
We rely on different lawful bases depending on the purpose.
Legitimate interests: To operate our introduction service, respond to enquiries, identify appropriate professionals, maintain necessary records and protect our business, where those interests are not overridden by your rights.
Consent: Where we specifically ask for consent, including certain marketing activities. You can withdraw consent at any time.
Legal obligation: Where we must process information to comply with applicable law.
Steps before entering into a contract or performance of a contract: Where this applies to a service you request from us.
We assess the appropriate lawful basis for each processing activity. Agreeing to an introduction does not automatically mean you have agreed to receive marketing.
6. Who we share your information with
To help with your enquiry, we may share relevant information with:
- a suitable participating professional firm, where appropriate to your enquiry.
- Other suitable mortgage and insurance intermediaries.
- Financial advisers and financial planning firms.
- Accountants and bookkeeping professionals.
- Commercial and business finance providers.
- Solicitors, will-writing and estate-planning providers.
- Technology and service providers supporting our operations.
- Authorities or other parties where disclosure is legally required.
We aim to share only the information reasonably necessary for the intended introduction.
We may receive a referral fee or other payment from a business to which we introduce you. Any such commercial arrangement does not remove our obligation to handle your information lawfully and fairly.
Once your information has been passed to an independent professional, that business may act as a separate data controller and should provide its own privacy information.
We do not give professionals unrestricted access to our entire enquiry database.
7. How introductions work
When you submit an enquiry, Moneykind reviews the information provided and may identify an appropriate professional to contact you.
The professional may then contact you by telephone or email about the specific service you requested.
Submitting an enquiry does not guarantee that a professional will be able to offer you a particular product or service.
If you do not want your enquiry shared with a professional, please do not submit it through our introduction form. You can contact us directly with general questions.
8. Marketing communications
We may offer you the opportunity to receive news, updates or other marketing from Moneykind.
Where consent is required, we will ask for it separately. Marketing consent is optional and is not a condition of submitting an enquiry.
You can unsubscribe or withdraw your marketing consent by contacting privacy@moneykind.co.uk.
We will not treat your agreement to receive help with an enquiry as permission for unrelated marketing by third parties.
9. How we store and protect information
We use appropriate technical and organisational measures to protect personal information.
Our enquiry management systems include Microsoft 365 and SharePoint. Information may also be processed by our website hosting provider and other suppliers supporting our services.
Access is restricted to people who need the information for legitimate business purposes.
No internet-based system can guarantee absolute security, but we take reasonable steps to protect information against unauthorised access, loss and misuse.
10. How long we keep information
We keep personal information only for as long as necessary for the purposes described in this policy.
Retention depends on the nature of the enquiry, whether an introduction was completed, whether there is an ongoing relationship, and any applicable legal or complaint-handling requirements.
We periodically review information and securely delete or anonymise records when they are no longer required.
11. International data transfers
Some of our technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that an appropriate legal transfer mechanism or other applicable protection is in place.
You can contact us for further information about relevant safeguards.
12. Your data protection rights
Depending on the circumstances, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Request restriction of processing.
- Object to certain processing, including processing based on legitimate interests.
- Request transfer of your information where applicable.
- Withdraw consent where processing relies on consent.
You have the right to object to the use of your personal information for direct marketing at any time.
To exercise your rights, email privacy@moneykind.co.uk.
We will respond in accordance with applicable data protection law.
13. Cookies and website analytics
Our website may use cookies or similar technologies to operate essential functions and, where enabled, measure website usage or support marketing.
Where consent is required for non-essential cookies or similar technologies, we will request it before using them.
Further details will be provided in our Cookie Policy or cookie preferences.
14. Automated decision-making
Moneykind may use information from your enquiry to help identify a relevant service category or professional.
We do not currently intend to make decisions based solely on automated processing that have legal or similarly significant effects on you.
15. Complaints about your information
If you have concerns about how we handle your information, please contact privacy@moneykind.co.uk.
You also have the right to complain to the Information Commissioner's Office (ICO): www.ico.org.uk.
16. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.
The latest version will always be available on our website, together with its last updated date.